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In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent store policy for our customers. Read the following sections to find out more about how we ship products, return products, and how we secure your personal data. Please don’t hesitate to contact us if you have any questions!


Packages are sent through USPS Priority mail. Please allow a total of 5-10 days for processing and delivery. And 8-12 days for hair items such as bundles, frontals and closures.

Once package is sent through USPS, it is now their responsibility for delivering your item in good condition and timely fashion. Keep track of your package through USPS using your tracking number that is sent to your email.  

Returns + Refunds

All sales are final. We ask that you please double check your order for accuracy before placing your order.

Your personal data

When making a purchase at Sally's Strands, your personal information is kept safe through our encrypted link between server and browser. This ensures that all data that is passed remains private and secure. So on our end, we never see your card information, just you name and other information. such as shipping address and email.

Subscribe ​

Be sure to subscribe to our page to keep up to date on when we have random giveaways, have a sale, and etc. You can unsubscribe at anytime you choose. Subscribe now

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